FAQ

Q. Do I have to submit a different ticket for different types of work I’d like
done?

A. While that would certainly make it easier for us to assign it (and for you to
track progress!); it’s not absolutely necessary. Just note that if you submit
multiple work projects in a single ticket you will be charged tasks for each work
item individually.

Q. How much are tasks worth?

A. Tasks do not, in and of themselves, have a cash value. Tasks are nonrefundable, should you cancel your service package and have unused tasks.

Q. Am I limited to just the services list on your site?

A. No! You can always contact us if you have a work request that is not specifically listed in our list of services. It's quite possible that we can do the work for you.

Q. Why tasks and not hours of time?

A. Great question! How many times have you hired someone to do work for you
on an hourly basis – the first question you want to know it “how long will this take
you?” Because you know that time is money when you’re paying per hour. In
order to make outsourcing affordable, to eliminate that fear of the “final bill”, we
use tasks. Our service task list tells you how many tasks you will be charged for
work you request.

Q. I ordered work and was charged more tasks than I thought I was going to be,
why?

A. If you order a Full Secure Wordpress install (3 tasks) and in the same work
ticket, also ask us to upgrade another of your blogs (1 task) and to change the
theme (2 tasks), you are charged for each individual work item requested in that
ticket.

The same is true if you request work, and then add to the original work request
with additional work.

Sometimes what you may refer to as “tweaks”, really are additional work
requests that are in addition to the work originally requested, and additional tasks
will be charged.

Q. I already have a project management system; can I assign work to you via
that system?

A. Yes! Please use the email support@yourwebtechteam.com and whenever you
assign work to us, and it will automatically setup a ticket in our system, notifying
us of work to be done. You need to give us access to your system, and we will
then log into your system to add replies or to mark work done.

Q. Can I request urgent work that I need to get done ASAP?

A. You can select a priority for work you submit (you are charged an additional 1
task for High Priority requests) and we will do our best to get the work done as
quickly as possible for you.

Q. Are you Virtual Assistants?

A. Not really – we are a task oriented technical outsource service. While we do
some similar things that VA’s do, we work on tasks you assign to us. We don’t
manage your calendar, book appointments for you, do your bookkeeping, nor do
we brainstorm with you on how you should proceed with your project.

The best way to work with us is if you already know what work you need done,
and you simply assign that work to us with all the information we need to
complete the task.

Q. I really like to talk about the work I need done on the phone, like I would
with a VA, can I do that?

A. While we love to chat with our clients, it’s not the best way we work. Having
that “paper trail” of communication is essential to make sure nothing is
overlooked or forgotten.

While many of the services we provide are very similar to what a VA (Virtual
Assistant) provides, we are more task oriented and technical in what we do.
To keep our prices low, and to best manage the Team and our time, we prefer
work to be submitted via our ticket system and to reserve phone calls for items of more a more urgent, or complex nature.

To speak with Traci by phone, please email her at traci@yourwebtechteam.com to schedule a mutually agreeable time for a phone call.

Q. Can I use my tasks, even if I cancel my monthly subscription?

A. No. Once you cancel, you lose any tasks you may have not used.