FAQ

Q. Do I have to submit a different ticket for different types of work I’d like
done?

A. While that would certainly make it easier for us to assign it (and for you to
track progress!); it’s not absolutely necessary. Just note that if you submit
multiple work projects in a single ticket you will be charged tasks for each work
item individually.

Q. Am I limited to just the services list on your site?

A. No! You can always contact us if you have a work request that is not specifically listed in our list of services. It's quite possible that we can do the work for you.

Q. I already have a project management system; can I assign work to you via
that system?

A. Yes! Please use the email support@yourwebtechteam.com and whenever you
assign work to us, and it will automatically setup a ticket in our system, notifying
us of work to be done. You need to give us access to your system, and we will
then log into your system to add replies or to mark work done.

Q. Can I request urgent work that I need to get done ASAP?

A. You can select a priority for work you submit (time is billed at 1.5x for High Priority requests) and we will do our best to get the work done as quickly as possible for you.

Q. Are you Virtual Assistants?

A. While we do some similar things that VA’s do, we work on, and help you manage, the technical side of your business. We don’t manage your calendar, book appointments for you or do your bookkeeping.

Q. I really like to talk about the work I need done on the phone, like I would
with a VA, can I do that?

A. While we love to chat with our clients, it’s not the best way we work. Having
that “paper trail” of communication is essential to make sure nothing is
overlooked or forgotten.

To speak with Traci by phone, please email her at traci@yourwebtechteam.com to schedule a mutually agreeable time for a phone call.

Q. Can I use my hours, even if I cancel my monthly subscription?

A. Your hours are available to use until the end of the current billing month in which you paid for the hours.